Refund, Return & Cancellation Policy

At Increative Solutions, we are committed to delivering high-quality digital services including software development, web development, mobile applications, AI solutions, machine learning, data analytics, publication services, and ebook writing. We understand that circumstances can change, and this policy outlines how we handle refunds, returns, and cancellations in a fair and transparent manner.

Increative Solutions provides custom digital and technology services. Because our work involves significant intellectual effort, research, design, and development time that begins immediately upon project confirmation, our refund policy reflects the nature of intangible, customised deliverables.

We do not sell physical goods. All services are project-based, milestone-based, or hourly-rate engagements agreed upon before work commences.

Clients may request cancellation of a project at any time. However, the following conditions apply:

• Before project commencement: A full refund of any advance payment will be issued, minus a 10% administrative processing fee.
• Within 48 hours of project start: A partial refund may be issued based on the work completed. The client will be provided a breakdown of hours and tasks completed.
• After 48 hours of project start: Refunds will be evaluated on a case-by-case basis. Payments for completed milestones or deliverables already handed over are non-refundable.
• Mid-project cancellation: All work completed up to the cancellation date will be invoiced and deducted from any advance payments made. Remaining credits, if any, will be refunded within 14 business days.

To cancel a project, clients must submit a written cancellation request via email to solutionincreative@gmail.com with their project reference number.

A refund request may be considered under the following circumstances:

• The project was not started within the agreed timeline due to Increative Solutions' fault, and the client no longer wishes to proceed.
• A duplicate payment was made in error.
• The delivered work significantly deviates from the mutually agreed project scope and specifications, and we are unable to rectify it within a reasonable revision window.
• A technical error on our payment platform caused an overcharge.

Refunds will not be issued in the following situations:

• The client changes their mind after work has commenced and deliverables have been shared.
• The client has approved a milestone or deliverable in writing or through sign-off.
• Delays caused by the client's failure to provide required content, feedback, or approvals in a timely manner.
• Dissatisfaction arising from a change in the client's personal preferences after delivery that is not a breach of the agreed scope.
• Services rendered for publication or ebook writing where the manuscript has been fully drafted and submitted.
• Third-party costs (hosting, domain registration, licensed assets, APIs) already incurred on the client's behalf.

To request a refund, follow these steps:

1. Send an email to solutionincreative@gmail.com with the subject line: "Refund Request – [Your Project Name]".
2. Include your full name, contact number, project reference or invoice number, and a detailed reason for the request.
3. Our team will acknowledge your request within 2 business days.
4. We will review the request and respond with a decision within 7 business days.
5. Approved refunds will be processed to the original payment method within 14 business days of approval.

If you are not satisfied with our refund decision, we encourage open dialogue. Please reach out to us directly:

• Email: solutionincreative@gmail.com
• Phone: +92 3292068901 or +92 3322174935
• WhatsApp: +92 3292068901

We are committed to resolving all disputes amicably and professionally. In the event that a resolution cannot be reached, both parties agree to seek mediation under the applicable laws of Pakistan before pursuing any legal action.