Privacy Policy

Increative Solutions ("we", "us", or "our") is a software and technology services company based in Karachi, Pakistan. We are committed to protecting your personal data and respecting your privacy rights.

This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and how it is protected when you visit our website (increativesolutions.com) or engage our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

We may collect the following categories of personal information:

We collect personal data through the following means:

• Contact & quote forms on our website when you submit an enquiry.
• Email and WhatsApp communications you initiate with us.
• Project onboarding when you provide files, briefs, or documents required for your project.
• Payment processing through our payment partners (we do not store full card details directly).
• Website analytics tools that automatically collect technical and usage data (e.g., Google Analytics, if applicable).
• Cookies and similar tracking technologies (see our Cookies section).

We use the data we collect for the following legitimate purposes:

• To deliver and manage the services you have requested.
• To communicate project updates, invoices, and support.
• To process payments and issue receipts.
• To send newsletters or promotional updates, only where you have opted in.
• To improve our website and service offerings based on usage patterns.
• To comply with legal obligations under applicable Pakistani and international law.
• To prevent fraud and maintain the security of our platforms.

We take the security of your personal data seriously. Measures we have in place include:

• Project files and communications are stored on secured, access-controlled platforms.
• We use encrypted email and messaging channels for sensitive communications.
• Access to client data is restricted to authorised team members only.
• We regularly review our security practices and update them as necessary.

We retain your personal data for as long as necessary to fulfil the purposes it was collected for, including satisfying legal or regulatory obligations. Typically, client project data is retained for 3 years after project completion, after which it is securely deleted.

We may share your personal data with the following third parties, strictly on a need-to-know basis:

• Payment processors to handle transaction authentication and fraud prevention.
• Cloud service providers used for project storage and collaboration (e.g., Google Drive, GitHub).
• Communication platforms such as email providers and WhatsApp Business.
• Regulatory authorities if required by law or court order.

All third parties with whom we share data are contractually bound to handle your information securely and only for the purposes specified.

Our website may use cookies — small text files stored on your browser — to improve your experience. We use the following types:

• Essential cookies: Required for the website to function (e.g., remembering your dark mode preference).
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These are anonymised and aggregated.
• Preference cookies: Remember your choices such as language or theme settings.

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website.

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your data, where no legal obligation requires us to keep it.
• Right to restrict processing: Ask us to limit how we use your data.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to object: Object to our processing your data for marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, contact us at solutionincreative@gmail.com. We will respond within 30 days.

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted personal information to us, please contact us immediately and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after changes have been posted constitutes your acceptance of the updated policy.