Frequently Asked Questions

We offer a comprehensive range of digital and technology services:

• Custom Software Development — ERP, HR, inventory, and business automation tools
• Web Development — Responsive websites, web apps, portfolios, and e-commerce platforms
• Mobile App Development — Android, iOS, and cross-platform apps
• Artificial Intelligence — Smart automation, chatbots, and AI integration
• Machine Learning — Predictive models, data pipelines, and model training
• Data Analytics & Insights — Dashboards, visualisations, SQL queries, and reporting
• Publication Services — Academic and professional manuscript support
• Ebook Writing — Research, writing, and formatting for digital books

Yes! We work with clients globally. Our team operates remotely and communicates effectively across time zones via email, WhatsApp, Zoom, and project management tools. All project communication and documentation is handled in English.

Yes. We offer a 14-day free bug fix period after delivery for all technical projects. After that, we offer flexible ongoing maintenance and support packages — monthly retainers or pay-as-you-go. Contact us to discuss the right plan for your project.

Absolutely. Our team handles UI/UX design, front-end development, and back-end development as a complete package. You do not need to source a designer separately — we provide end-to-end digital product delivery.

No, absolutely not. Increative Solutions is a legitimate technology services company. We do not promote, sell, facilitate, or support any illegal, restricted, or unethical products or services. We strictly refuse any project request that involves illegal activity, fraud, harassment, or content that violates applicable laws. Please refer to our Terms & Conditions for our full Prohibited Use policy.

We accept the following payment methods:

• Bank transfer (local and international)
• JazzCash and EasyPaisa (for Pakistani clients)
• International payments via agreed platforms (discussed at project onboarding)

All payment details are provided on the invoice. We do not accept payment in cryptocurrency.

Pricing is based on the complexity, scope, and timeline of your project. After you submit an enquiry, we review your requirements and provide a detailed project proposal with a fixed-price or milestone-based quote. There are no hidden fees — everything is clearly itemised before you commit.

Yes. A deposit of 30–50% of the total project cost is required before work begins. This is standard industry practice and ensures commitment from both sides. The exact percentage is stated clearly in the project proposal.

We quote prices in USD by default for international clients. Pakistani clients are invoiced in PKR at the prevailing exchange rate on the invoice date. Our online cart also shows live currency conversions in 20+ currencies for your reference, though final invoices will be in the agreed billing currency.

Refunds are handled on a case-by-case basis and depend on the stage of the project. We have a clear and fair refund policy. In short:

• If work hasn't started, you can receive a full refund minus a 10% admin fee.
• If work has started, the completed portion is non-refundable.
• Duplicate payments or technical overcharges are always fully refunded.

Please read our full Refund & Cancellation Policy for complete details.

Our standard process follows these steps:

1. Enquiry — You submit your requirements via our contact form or WhatsApp.
2. Consultation — We discuss your project in detail (free of charge).
3. Proposal — We send a written project proposal with scope, timeline, and pricing.
4. Agreement & Deposit — You approve the proposal and pay the initial deposit.
5. Development — Work begins with regular updates at agreed intervals.
6. Review & Revisions — You review and request changes within the agreed revision scope.
7. Final Delivery — Final payment is made and all project files are handed over.
8. Support — 14-day free bug fix period begins.

We communicate via email, WhatsApp, and video calls (Zoom or Google Meet). For ongoing projects, we provide regular progress updates and share work-in-progress previews. You will always have a dedicated point of contact from our team.

Revision rounds are specified in the project proposal. Typically, we include 2–3 rounds of revisions within the agreed scope. Changes that go beyond the original scope or introduce new features will be quoted separately as a change request.

To prepare an accurate proposal, it's helpful if you can provide:

• A description of what you want to build or achieve
• Any reference websites, apps, or examples you like
• Your target audience or users
• Your desired timeline and budget range
• Any existing brand materials (logos, colours, content)

Don't worry if you don't have everything ready — we'll guide you through the discovery process.

Timelines vary widely depending on the type and complexity of the project:

• Simple website: 1–2 weeks
• Business web application: 4–8 weeks
• Mobile app: 6–12 weeks
• Custom software / ERP: 8–16+ weeks
• ML model / data project: 2–6 weeks
• Ebook writing: 1–4 weeks depending on length

All timelines are confirmed in the project proposal before work begins.

Upon final payment, you receive:

• All source code files (organised and documented)
• Design files (Figma, Adobe XD, or equivalent)
• Database schemas and migration files
• Deployment instructions or live deployment (if agreed)
• User/admin documentation where applicable
• Transfer of all relevant credentials and access

This depends on what's agreed in the proposal. We can handle full deployment to your preferred hosting provider (e.g., cPanel, AWS, GCP, DigitalOcean, Vercel) as part of the project scope, or we can hand over the files for you to deploy independently. We'll always guide you through the process regardless.

We take data protection seriously. Your personal information is only collected for the purpose of delivering our services and is never sold to third parties. Please read our full Privacy Policy for complete details on how your data is collected, stored, and used.

Yes, you can cancel at any time by notifying us in writing. However, payments for completed milestones or work already delivered are non-refundable. Any unused balance from advance payments will be refunded within 14 business days. See our full Refund & Cancellation Policy.

Upon receipt of full payment, all custom code and designs created for your project are transferred to you as the client. You have full ownership. However, pre-existing tools, frameworks, and libraries used in the project remain the property of Increative Solutions (or their respective open-source licence holders), and you receive a permanent licence to use them within your project.

Yes. We are happy to sign a standard NDA before any project discussions if your work involves sensitive or proprietary information. Contact us and we can arrange this before sharing any details.

Increative Solutions operates as a Software Development and IT Services company. Our Merchant Category Code (MCC) is 7372 — Computer Programming, Data Processing, and Other Technology Services. We provide custom software, web/mobile development, AI/ML solutions, data analytics, and digital content services exclusively.